Product Issues

  • Are rings and bracelets waterproof?

    While our rings and bracelets are water-resistant, we highly recommend avoiding prolonged exposure to water when possible. If you feel your product may be defective, please reach out to us at with a photo of your product and your order number, and we will be happy to help!
  • Can I return or exchange my mystery item purchase?

    Due to the nature of our mystery items, they are final sale. If the mystery item you received is damaged or defective, feel free to reach out to our team at, and we'll be happy to help!
  • My ring arrived but does not fit. Can I return it for a new size?

    While our rings are not eligible for returns, you can easily process an exchange for your ring by visiting If there is a defect with your ring, please contact our support team at
  • What should I do if I received the wrong item(s)?

    Sorry about that! If we sent you an incorrect item in your order, please go to and go through the return process. We’ll handle the issue ASAP!
  • What should I do if my item has been damaged or broken?

    No worries! All of our bracelets and accessories have a 30-day warranty, which means we’ll replace the damaged item within 30 days from the time of purchase. To get a replacement, go to and go through the return/exchange process. Three exceptions: We can only issue a r...