Product Issues

  • Are rings and bracelets waterproof?

    While our rings and bracelets are water-resistant, we highly recommend avoiding prolonged exposure to water when possible. If you feel your product may be defective, please reach out to us at with a photo of your product and your order number, and we will be happy to help!
  • My ring arrived but does not fit. Can I return it for a new size?

    While you won't be able to return or exchange rings through our returns / exchange portal, you can return them to us with a note outlining whether you would like an exchange or a return, and our warehouse will process your return as soon as it arrives to us! You can create a return label at any U...
  • What should I do if I received the wrong item(s)?

    Sorry about that! If we sent you an incorrect item in your order, please go to and go through the return process. We’ll handle the issue ASAP!
  • What should I do if my item has been damaged or broken?

    No worries! All of our bracelets and accessories have a 30-day warranty, which means we’ll replace the damaged item within 30 days from the time of purchase. To get a replacement, go to and go through the return/exchange process. Three exceptions: We can only issue a r...